Refund policy

Get Chungus canvases are produced to order specifically for you, so our return process works a little differently from off-the-shelf products.

 

Damaged, defective, or misprinted orders: If your canvas arrives damaged, misprinted, or with a manufacturing defect, contact us within 14 days of delivery at bruce.cbfi@gmail.com with your order number and photos of the issue. We will arrange a free reprint or a full refund at no cost to you.

 

Change of mind: Because every canvas is made to order, we're unable to accept returns or offer refunds for change of mind, incorrect measurements or space planning on your end, or general dissatisfaction with a piece that arrives as described. Please review the size (100 x 150cm) and artwork carefully before ordering, as this is currently our only size and format.

 

European Union and United Kingdom customers: Under EU and UK consumer law, the standard 14-day cooling-off right does not apply to goods made to your specification. As with all customers, you remain fully covered for any item that arrives damaged, defective, or not as described.

 

Refunds: Once a refund is approved, it will be issued to your original payment method. Please allow several business days for your bank or card provider to process and post the refund.

 

Questions about an order? Email us at bruce.cbfi@gmail.com with your order number and we'll help sort it out.